Helping Retailers & Suppliers drive better result

ABOUT US

Convenience Pulse is a benchmarking programme designed specifically for the Convenience Channel. It provides Retailers and Suppliers with feedback on each other’s performance on key metrics to help strengthen and improve relationships, and to drive better results for both.

The programmes provide an understanding of not only your satisfaction score, but your ranking overall and by measure. Understand where you are winning and where your areas of improvement are, and how this tracks over time.

OUR PROGRAMMES

The Retailer Report measures the performance of retailers as rated by suppliers across 5 key areas of business relevant to the convenience channel. This programme is run twice a year to ensure that the conversation and focus on improvement is ongoing.

EXECUTION

Store support, promotions and planograms

CATEGORY MANAGEMENT

Understanding process and trends

PERSONNEL

Responsiveness, engagement and skills

SUPPLY CHAIN

Forcasting, payment process and efficiency

BUSINESS PRACTICES

Negotiations, Strategy and planning

The Supplier Report measures the performance of suppliers as rated by retailers across 5 key areas of business relevant to the convenience channel. This programme is run twice a year to ensure that the conversation and focus on improvement is ongoing.

EXECUTION

Store support, promotions and planograms

CATEGORY MANAGEMENT

Understanding process and trends

PERSONNEL

Responsiveness, engagement and skills

SUPPLY CHAIN

Forcasting, payment process and efficiency

BUSINESS PRACTICES

Negotiations, Strategy and planning

The Outlet Report measures the performance of retailers as rated by suppliers as rated by retailers at areas of business relevant to the convenience channel. This programme is run yearly.

PRODUCT

Understanding process and trends

PERSONNEL

Responsiveness, engagement and skills

SERVICE

Store support, promotions and planograms

WHY CHOOSE US

01

SPEED

Field to result within 8 weeks. All results avalaible at the same time via reporting portal.

02

SURVEY

Specific questions relateable to this channel. Verbatim feedback collected through the online survey.

03

FREQUENCY

Run twice a year for continual actionable feedback, and the ability to react and put actions in place that you can than see a result from.

CONTACT US

AUSTRALIA

Brett Barclay

+61 (0) 419 305 558

brett@cma.com.au

UNITED KINGDOM

Mike Igoe

+44 (0) 7909 968 330

mike@conveniencepulse.com

   

POWERED BY

CMA is a research agency focused on the Convenience Channel in Australia bringing quality insights and over 20 years channel experience.

©CONVENIENCE MEASURES AUSTRALIA 2019 ALL RIGHTS RESERVED.

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